Terms of Use

These Terms apply to the use of NAVI Business OS (the “Service”), including the website, the web application and accompanying features, by a business (the “Customer”) and by the users the Customer invites. The Service is provided by [To be confirmed: legal entity name, enterprise registration number, address] (“NAVI”, “we”).

By signing up for or using the Service, you confirm that you have read and agree to these Terms and the Privacy Policy.

• Workspace: a Customer’s own working environment on NAVI, kept separate from those of other Customers.
• Owner: the person who created the workspace or to whom ownership has been transferred, holding the Customer’s highest administrative rights.
• User: an employee, manager or collaborator invited into the workspace by the Customer.
• Customer Data: all data that the Customer and its users enter, upload or create in the workspace.
• Module: a group of features for a department (Sales, Marketing, Finance, HR, Operations & Projects, Customer Service) and department AI.

• You must sign up with a valid email address and verify it. Registration information must be accurate.
• The Owner and administrators are responsible for inviting users and for granting and revoking appropriate permissions in the workspace.
• You must keep your password confidential and must not share your account. Administrators must enable two-factor authentication when the Service requires it.
• Notify us immediately if you suspect unauthorized access to your account.
• Users must not escalate their own permissions or attempt to circumvent the permission system.

New Customers get a 14-day free trial. During the trial, some features or usage limits may differ from those of paid plans.

If the trial ends without a plan having been selected, the workspace’s features will be limited in accordance with the plan policy. The Customer may still request a data export as described in Section 6.

• Fees consist of the Core platform fee, add-on modules, department AI and additional users (in groups of 5). Prices on the Pricing page are for reference only and may change; the price that applies to you is the one displayed when you place your order.
• Fees are paid on a recurring basis according to the billing cycle you selected and renew automatically until you cancel.
• If a payment fails, the Customer has a grace period before the workspace’s features are limited.
• Upgrades, downgrades and cancellations take effect in accordance with the plan policy; any difference may be prorated according to the time used.
• You will be notified of AI usage beyond the plan’s limits before it is charged.
• Taxes, invoices and payment gateway: [To be confirmed: VAT, invoicing and payment gateway policy].

• Customer Data belongs to the Customer. NAVI processes this data only to provide, secure and support the Service, in accordance with the Customer’s instructions.
• Each workspace’s data is kept separate; one Customer cannot view, search or export another Customer’s data.
• NAVI administrators do not automatically access business data in a workspace. When technical support is needed, access takes place only with the Customer’s permission, within the scope and for the time necessary, and is logged.
• The Customer may export its data while using the Service and within the specified period after termination (Section 14).
• The Customer is responsible for having a lawful basis (for example, notice or consent) for the personal data of its own employees and customers that it enters into NAVI. For details, see the Privacy Policy.

When using the Service, you must not:

• Violate Vietnamese law or the rights of others, including privacy rights and intellectual property rights.
• Upload malware, scan for vulnerabilities, attack or overload the system without NAVI’s written approval.
• Attempt to access another workspace’s data or to circumvent the permission system.
• Use the Service to send spam or fraudulent content.
• Resell or sublease the Service without a separate agreement with NAVI.

NAVI may suspend an account or workspace that commits a violation in order to protect the Service and other users, and will give the reason where the law permits.

• Department AI only operates when the Customer has enabled it and given consent, within the plan’s usage limits.
• AI-generated output is a suggestion or a draft and may be inaccurate. Users are responsible for checking it before using or sending it.
• Sensitive financial and HR actions always require approval by a person with the authority to approve them; AI does not decide on its own to spend money, hire or dismiss anyone.
• AI only accesses data within the scope of the user’s and the workspace’s permissions.

• The Finance module is intended for internal management and is not statutory accounting software; it does not yet integrate e-invoicing or tax filing.
• The HR module does not calculate payroll, social insurance or personal income tax on its own until an approved and tested set of rules is in place.
• Forecast and estimated figures on dashboards are clearly labeled as forecasts/estimates and are not a commitment to business results.

Connections to third-party platforms (for example Zalo, Meta, Google) are available only where that platform’s API and policies allow, and may change at that platform’s discretion. NAVI does not access users’ personal mailboxes. Your use of third-party services is also subject to those parties’ terms.

NAVI strives to keep the Service stable, back up data regularly and give advance notice of planned maintenance. Our internal operating targets do not currently constitute a service level commitment (SLA).

SLA commitments, if any, will be set out in a separate agreement: [To be confirmed: SLA levels and compensation policy].

NAVI retains all rights to the Service’s software, interface, brand and documentation. The Customer retains all rights to Customer Data. If you submit feedback, NAVI may use that feedback to improve the product without having to pay for it.

To the extent permitted by law, NAVI is not liable for indirect damages, loss of profits or loss of business opportunities arising from the use of the Service. NAVI’s total liability: [To be confirmed: liability cap, for example based on total fees for the most recent 12 months].

• The Customer may cancel its plan at any time; the plan remains usable until the end of the billing cycle already paid for.
• NAVI may suspend or terminate the Service if the Customer seriously breaches these Terms or fails to pay after the grace period.
• After termination, the Customer has [To be confirmed: number of days allowed for data export] to export its data; after that, the data is deleted in accordance with the retention policy set out in the Privacy Policy.

When we change these Terms, we will update the date at the top of this page and notify workspace Owners before any significant change takes effect. If the Customer does not agree, it may stop using the Service and export its data.

These Terms are governed by the laws of Vietnam. The parties will give priority to negotiation; if negotiation fails, disputes will be resolved at [To be confirmed: competent court or arbitration body].

Please send any questions about these Terms to [email protected].