Features

Every department, one platform, one source of truth

NAVI brings together a shared core platform, six business modules and the workflows that connect them. AI for each department is built in and switched on step by step.

Included in the Core plan

Core platform

What every department shares: workspace, security, tasks, goals, search and reporting.

Workspace & onboarding

  • Sign up, verify your email and create a dedicated workspace for your company
  • Asia/Ho_Chi_Minh time zone, VND currency, industry
  • Department structure, email invitations for staff, ownership transfer
  • Data export and a clear account closure process

Sign-in & security

  • Email and password sign-in, password reset
  • Two-factor authentication (MFA) for admins
  • Session management, sign out of all devices
  • Brute-force protection and an activity log

Collaboration

  • Tasks, checklists, subtasks, priorities and due dates
  • Comments, attachments, @mentions and recurring tasks
  • Kanban, list or calendar views
  • In-app and email notifications

Goals & KPIs

  • Goals and OKRs for the company and each department
  • KPIs with an owner, target, actual value and measurement period
  • Data source and edit history recorded

Shared services

  • Global search that only returns results you're allowed to see
  • Tags, custom fields, templates and file storage
  • Notification center and activity feed
  • CSV import and export

Reports & integrations

  • Dashboard widgets and basic custom reports
  • Scheduled automatic runs and webhooks
  • Integration catalog, enabled where the partner platform allows it

Default roles

Permissions by role + data scope: own records, team, department, whole company

CEO / Owner
Manages the organization, permissions, company-wide dashboard, budgets and approvals
Admin
Configures the organization, users and modules within the scope they've been delegated
Department head
Manages their department's staff, goals and records
Employee
Only records assigned to or shared with them
Finance / HR specialist
Separate permissions for sensitive data, not open to other departments by default
External collaborator
Only the projects or tickets they're invited to, with limited access

Access is denied by default, users can't raise their own permissions, and every sensitive action is recorded in the activity log. NAVI administrators don't automatically read your business data.

Sales

CRM & pipeline

Leads, customers, pipeline and quotes in one place — see which deals are about to close and which leads are being forgotten.

Leads & customers

  • Leads, contacts and companies with source, assignee, tags and status
  • Full interaction history on every customer
  • Duplicate checks when creating records and importing from CSV

Pipeline & forecasting

  • Multi-stage pipeline: deal value, probability, expected close date
  • Record loss reasons so the team can learn from them
  • Revenue forecasts, with every deal change logged

Customer follow-up

  • Calls, meetings, notes, to-dos and follow-ups
  • Reminders and follow-up SLAs
  • Alerts for leads that haven't been contacted in a while

Quotes

  • Quote templates, multiple versions, PDF export, sending by email
  • Quotes must be approved before they go to the customer
  • Won deals convert into a contract or order

Sales reports

  • Leads by source, conversion rate at each stage
  • Win rate and sales cycle length
  • Forecast vs. actual revenue

Messaging channels (Zalo, Facebook…) are connected only where the platform's API and policies allow it. NAVI never accesses personal inboxes.

Marketing

Campaigns & content

Plan campaigns and content calendars, and track the leads they bring in — estimated ROI always states its assumptions.

Campaigns

  • Goal, timeline, channel, assignee and status
  • Planned budget and actual spend
  • Documents and checklists attached to each campaign

Content calendar

  • Idea → brief → draft → review → approved → published
  • Reviewer, deadline and versions

Lead sources

  • UTM and campaign source attached to leads in the CRM
  • No revenue is attributed to a campaign while data is incomplete

Assets & reports

  • Asset library and content approval
  • Spend, lead count, cost per lead (CPL), conversion rate
  • Estimated ROI with clearly stated assumptions

Google Ads and Meta can be connected once you grant access. For now, you can enter figures manually.

Finance

Spending & cash flow

Income, expenses, receivables, budgets and cash flow from a management view — every expense goes through approval.

Income & expenses

  • Transactions by category, counterparty, date and status
  • Attach supporting documents and control who can view them

Receivables & payables

  • Receivables and payables with due dates
  • Collection reminders and manual reconciliation

Budgets & expense requests

  • Budgets by department or project
  • Expense request → approval → expense recorded
  • Approval limits and a complete log

Cash flow

  • Opening balance, cash in, cash out
  • Forecasts based on scheduled income and expenses, kept separate from actuals

NAVI is an internal financial management tool, not statutory accounting software. E-invoicing and tax filing are not integrated yet.

HR

People & onboarding

Employee records, onboarding, leave and reviews — salary data sits behind its own permissions.

Price: contact us (not final yet)

Employee records

  • Department, job title, direct manager and status
  • Start date, end date and documents with access control

Onboarding & offboarding

  • Checklists for new joiners and leavers
  • Work handover and access revoked when someone leaves

Leave & attendance

  • Leave requests with approval and a team leave calendar
  • Basic, configurable time tracking and work schedules

Performance reviews

  • Review cycles, goals, feedback and history
  • Salary data visible only to people with permission

Payroll is an optional extension. NAVI does not calculate social insurance or tax until a rule set has been approved and tested.

Operations & Projects

Projects & resources

Projects, milestones, tasks and resources — see at a glance what's running late and who's overloaded.

Price: contact us (not final yet)

Projects & milestones

  • Milestones, tasks, dependencies, assignees, due dates and status
  • Budget, files and related customers

Process templates

  • Process templates, checklists, approvals and SLAs
  • Recurring processes and a log of issues and blockers

Resources

  • Capacity per employee and timesheets
  • Workload and overdue alerts

Operations reports

  • Progress and overdue projects
  • Resource utilization and performance by project

Customer Service

Tickets & SLAs

Tickets, SLAs and a knowledge base — send bugs to the operations team and refund requests to finance for approval.

Price: contact us (not final yet)

Tickets

  • Tickets from forms, email or manual entry
  • Issue type, priority, customer, assignee and status

SLAs & escalation

  • Response and resolution SLAs, with escalation before a deadline is missed
  • Internal notes and attachments
  • CSAT survey after a ticket is closed

Knowledge base

  • FAQs and reply templates
  • Support history linked to the customer in the CRM

Cross-team handoffs

  • Ticket → bug or task for the Operations team
  • Refund request → Finance approval
  • Dashboard for SLAs, backlog and satisfaction

Cross-department

Four workflows that connect your departments

Each workflow has a clear source of truth, never creates duplicate records when the system retries, and sync errors are tracked so they get resolved.

WF-01

From lead to receivable

  1. Campaign
  2. Lead
  3. Deal
  4. Won
  5. Project
  6. Receivable

A won deal automatically creates a project from a template and a receivable — same customer, no re-entry, no duplicates.

WF-02

From ticket to task

  1. Ticket
  2. Escalation
  3. Operations task
  4. Resolved
  5. CSAT

Tickets that need technical work become tasks for the Operations team. When the task is done, the ticket status updates automatically.

WF-03

Onboarding a new employee

  1. Employee record
  2. Invitation
  3. Role
  4. Checklist

Create the employee record and the invitation is ready to send. Permissions only take effect once the employee verifies the invitation.

WF-04

Expense approval

  1. Expense request
  2. Manager approval
  3. Finance approval
  4. Expense recorded

No one can approve their own request. Each step records the approver, the time and any notes.

AI Workforce · rolling out

An AI assistant for every department

AI is built into NAVI and will be switched on department by department. You decide how far AI can go, one action at a time.

Four levels of autonomy

  1. 1

    Suggest only

    The AI makes suggestions; you decide what to do.

  2. 2

    Draft

    The AI drafts emails, quotes, checklists… for you to edit and send.

  3. 3

    Act on approval

    The AI prepares an action and carries it out only after someone with permission approves it.

  4. 4

    Limited automation

    Only for individual low-risk actions that you allow.

AI by department

  • Sales AI

    Summarizes deals, suggests follow-ups, drafts quotes, flags overdue leads

  • Marketing AI

    Researches briefs, proposes content calendars, summarizes campaign performance

  • Finance AI

    Drafts income and expense categorization, flags anomalies, explains cash flow

    Never makes spending decisions on its own

  • HR AI

    Drafts job descriptions and onboarding checklists, summarizes feedback

    Never makes hiring or firing decisions on its own

  • Operations AI

    Summarizes progress, proposes priorities, spots blockers

  • Customer Service AI

    Suggests replies, categorizes tickets

Control and safety

  • Financial and sensitive HR actions always require human approval
  • People can always step in and review every step the AI has taken
  • The AI only reads data within the user's own permissions
  • Safeguards against data leaking between companies and against prompt injection
  • Cost tracking per module, with budget limits

Sensitive finance and HR actions always need human approval. AI doesn't replace your people — it helps your team get repetitive work done faster.

Try it with your team for 14 days

Try it free for 14 days. Create a workspace, invite your colleagues and run your first workflow — feedback from our first teams will shape NAVI.